Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Star Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works great
For the price I did not expect much. The abdominal stimulator and arm walks slowly, it sends "Chestnuts" which contract the muscles (not super pleasant). On the other hand the one for the butts does not work, he has impuls, but it just hurts the skin.
I only received the parcel today so I haven't checked if the effects of this device look worth the price
They seem to work okay, but they do not stick well at all. But just wear snug shorts for the bottom. The tummy part I put a waist trainer belt to hold in place. The butt one works! I had a pretty flat bottom, and this is really filling it out more. Surprised, but happy. Wish I had tried one years ago when I was single. lol
ok
Has arrived and is working properly
I received it without problem not yet tested
Great packaging, and very good service for the body
Works very well
feels pretty cool. soothing in a strange way. comfortable to wear and easy to put om and off. hides well under clothing
It arrived in good condition, well protected, it is as it indicates in the detail, it arrived earlier than indicated, it only remains to try it
Very fine, not tried yet. Gels are not provided with, think to order them.
honestly not bad for price as long as u keep the stickers clean. works best lying down or it might unstick. i think setting 1 is the strongest but its a bit confusing because you dont feel much at first
Regular but for the price is fine
Doesn’t stick very well
The buttocks does not work I made an order of 3 and I have asked for the refund of the 3 and they do not do it to me. I want them to send me a label so I can send the package and get the money back
Arrived fast and in excellent condition, it is exactly what I asked for, testing and working well😃
The product seems to work. I hope it has a good shelf life, I have ordered other models from other sellers that broke right away, I have been using it for a couple of days and it seems to be fine. If he has good stamina I'll buy him back
I am very satisfied! Thumbs up!
Good
Top! Very easy to use
I received everything and very quickly it came to Valencia Spain. Everything works. I hope it does me very well👍
Works well, I would need to use it for a while to know if the results are good. The rubber is not of the best quality, I don't know how long it will last. Arrived in time and form, does not include batteries
All good-recommend
Everything works well, perfect with use of rechargeable batteries. Fast dispatch within 10 days, even 4 days plus early. Superb.