Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Star Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bike bag, as in the picture, made well, no smell.
The handbag is tailored to a well-sized smartphone and a bunch of different small things will survive the rain and comfortably ride the bike.
Size L as indicated by the publication. The closure is a little hard when opening it. It is spacious but not so crude, a galaxy s22 goes in and out of space for wallet, gels or energy bars. Due to reviews that say it scratches the painting, I bought a vinyl tape aside to protect it. It needs to be installed on a bicycle, but it looks good value for money
The bag is normal, a little small, but for small things and the phone will fit.
quality Is okay .but expensive . can be much better in this price . overall product is good . ......
Thank you beautiful bag,
All good.
Very high quality bag
Good bag, the fabric is thick, the zipper is good.
The smaller size may be black and cool.
Very well finished the product
The product arrived earlier than expected, good price quality ratio, buy the one of 1.6lt and it is very spacious, it fits cell phone with case, keys, wallet and camera spare parts without problem.
Normal bag. Let's see how it shows itself in the rain. And so you can hang it under the seat boldly.
It seems that the product is good. It is a little troublesome to close the bike when fully opened. But for the price there is nothing to complain about.
Found this to be extremely useful, easy to install, easy to clean and dry after the ride. I can fit 2 spare tubes, phone, keys and still have room if needed. Very satisfied
The packaging was good. Arrived in a short time also the good manufactured material also I have bought from the seller several times. It's perfect.
The bag came with a brudna, a foe, and it was blaring. For the slider packaging just in bags, to come without a box, I used geometry. Mothers of vicoristany to fill out the yakisni.
Excellent quality as always. Delivery 10 days, all super
Great bag like all rockbros products. Came a little crumpled, you could put some kind of paralon in the middle.
Arrived in expected delivery time, excellent packaging. It looks sturdy.
Perfect everything, a quality👌, It is the second of this model but there are many Rockbros items already purchased and they are all perfect
Fall +
The fight is good, after snapping for your time😂Trim shape
Beautiful, robust, looks like x-boy out but is roomy
Good bag, I just order a second one for my second bicycle.