Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Star Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It took almost 6 weeks before Almaty. Pinlock set Packed in bubble wrap, no visible damage. The quality of the helmet pleased. The size took 62-63 (XXXL) fit perfectly. In a word-recommend
Arrived quickly, the packaging is safe, The Pinlock is included, the size is in size, maybe a little small
Material manufacture and first-class colors, it is a luxury helmet I recommend to the 100
Ordered again, the first time the size did not guess. Both times the packaging was excellent and was not damaged during transportation. The second helmet fit in size. But unfortunately the second helmet was scratched before it was shipped because the package was whole. The delivery is fast.
Excelent helmet, It came with a free pinlock. Packaging was great, delivery was fast. Nothing to complain about Im very happy with my purchase (I went to a local store to meassure mine, I recommend you do the same) I meassured my head as they show in the instructions and it is 59 cms, for some reason size XXL made it for me, I guess you also have to consider your head's shape.
Very nice helmet, the wait is worth it, it has the reflectors on the sides and on the back, exact size, pinlock and well packed.
The seller is excellent, shipping in 8 days to Colombia super fast without tax and packed in the best way, send it by Depri .. And it is safe thank you!!
The helmet is really beautiful! I received the right color as well as the right size On the other hand have with the size, base I do M but I took L so to see precisely with your sizes but the two sizes could have gone (in any case for the I'm in it)
Great helmet! Size in size, fits like a cast, the bonus was the helmet cover
Helmet super. Sits great with my helmet MT, this second LS2 ff800 took it better.
The product is great. The seller is in touch, well done! Recommend!
The size fits the size chart perfectly.
The size 57,5 "L" sat perfectly.
I have enjoyed the helmet a lot so far, the only negative point is that it does not silence the sound so well at high speeds. However I recommend. I was taxed in 72 reais since the seller declared it a hundred and a few product then made up for a lot compared to Brazil, almost Real 600 of difference. Ah, the inner glasses came half loose there to release and fit DNV, has tutorial on the YT of another helmet from LS2 but it is the same type of fitting.
Hello! The product is normal, as described, the packaging is slightly affected, but the product is not affected! It could be better to close the ventilation, and for the visor, a few fixator positions between "open" and "closed" are desirable. In General, I am satisfied with the purchase! Thank you!
It seems to me a good product! We hope you retain these characteristics over time too! Thank you
Mega cool helmet. I took 57 cm on my head, fits tightly perfectly, there is a place for a balaclava. Took at the sale for 10400
Very good quality, size M medium 1.69 mts
According to my advice, my brother received the same helmet only in a different color. And I recommend you!))
Excellent helmet, arrived in 2 weeks, everything works as it should, there were no problems, the size came according to the table, the seller also put foam inserts in the kit, if the helmet is more sensitive.
Perfect fit! At the very beginning I sat very tightly, then it was Freer
Beautiful helmet i recommend. Good quality.
Top helmet! Taxed in R$ 74,00