Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Star Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great bike glasses! I liked it very much!
Excellent product are the seconds I buy of the same model
Arrived in great condition, just like what I asked for! And arrived on schedule! I was very happy, for the time it took to arrive.
This is not the first order of glasses from this manufacturer, the quality is excellent👍, On my face, comfortable, I would say "invisible" landing. Fast shipping, I recommend the seller.
Lightweight and good to wear ..
Glasses arrived quickly. Very good glasses, I will order the second. Thanks to the seller.
Product as advertised. Fast delivery. They are not very dark. These are clear glasses that will tint some in bright sunlight but not a lot. I was looking for something darker. My fault. Product is exactly as advertised.
Work well
Hymmm 🤔 I Don't Now 🤔
The glasses are good, well made, the photo Chrome works. Praise for a reason. A small flaw-the glass is narrow, a little larger down, literally 5mm-it would be ideal. The store worked well, shipped quickly and delivered quickly. I recommend both glasses and shop.
There is to be better for this money, not steaming goods. Glasses generally OK
Rychlé doručení. Skvěle padnou. OK.
Very beautiful and good quality
Came on March 27, and it should have been on May 2. Matches the description, they are good on the face. Of the shortcomings, this is that the lens rattles in the frame, but for this money it is more of a nit.
Excellent product and great seller, recommended
Glasses are good but fragile already 3 PCs broken/lost)). And blows into the eyes from below, but the eyes do not sweat and there is no rim from below. Tried other glasses did not like after these. These and look normal and on a high of norms and on foot and on a scooter and in volleyball. I recommend it. But very fragile showers
Product arrived well packed, in perfect condition and on time. Looks great quality.
Really photochromic. Perform their function.
Very pleasant surprised. We quickly forget them and adapt easily to the light. Happy
Glasses are not bad! The previous ones have served a year-the attachment of the eyelet is flimsy! For outdoor activities are not very suitable! But for everyone will do!
Glasses came with a rockbros bag. Photochrominess should be checked in bright sun at least 1 minute in winter. 40 seconds in summer. The size fits the man's face.
Excellent Product very satisfied with the, the super fast delivery the truth but my expectations in cost, quality and delivery, many congratulations to the supplier for its efficiency
Looks the same as the photo, looks good quality
High quality for the price. Order another one.
Great alternative to local in store shopping.