Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Star Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery very good product
It is comfortable to fit, the lens is quick to adjust to the lighting, it is durable and lightweight at the same time
Eyepieces on a wide face, following the abridged eye.
Very fast delivery. I 'd rather have bigger lenses, there's sunlight on the bottom. I will order another model
Shipped quick. The glasses sit a bit high and away from the face a bit. Apart from that they are good and fit for purpose.
Glasses Super! Cool dimming. Satisfied with the purchase and recommend everyone👍🏻See for yourself in the form. My swing is not wide, they stick out a little at the edges, but the glass does not sweat))
Excellent quality product
Arrived fast, excellent price ratio quality, satisfied with the purchase
It looks very good, it comes with a case, a pouch and a cloth for cleaning, I will add it after use
The product arrived very quickly the materials look good quality
Cool glasses. I order the second such. Quite satisfied.
The darker mode is not too dark like sun glasses. However, it works at day or night.
The order came quickly. Were not damaged during transportation. Photochrome works perfectly. Good hard storage case. In general satisfied with the purchase
Good, very good product, Ball Show buy again, considerate seller, fast delivery and no red tape
The real thing is not more colorful than the picture. The discoloration is no more dark than the picture.
Shvidko came. Packed norms. Self-eyepieces are not dull, yak on the money. You can sit at the hand, over the vukshennya, stumble, Linzi minmalne ale Puge a little darkened and not polarized.
I have others the same but in another color. Comfortable, light, with a good photochromatic darkening. Also being able to adapt them so that they have a graduation, is a very good plus
Best glasses from proven brand! The seller is a very sincere person. Always responds quickly and goes to meet the buyer. Helped to solve all issues. Sent quickly, at its best. Definitely recommend for purchase!
They don't get particularly dark but they get the job done. Good for when you have to ride both light and dark on the same trip. Fit is good and now piece is surprisingly comfortable
Expectations were fully met.
Fast delivery and good communication with the seller. Everything is as described. I recommend it.
Overpaid...
Comfortable. Perform their eye protection functions well
Nice product. Durable, also has prescription insert included. changes color nicely even in forest just small amount.
It's cool, waiting for the sun to get dark!