Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Star Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I already want to use them are very cute
Super quality!!! The color in the grip area, the grips must be kept clean, but I wash every other day along with the shape-and how new! Departed summer. Now I choose insulated with fingers and only this company!
Very good in terms of quality, small size, at least two sizes should be ordered more
I loved them. They look very good quality, the size fit me perfect (they are small size).
Comfortable, quality gloves!!
The gloves are good and the quality is not bad. I liked it!
The gloves are of very good quality, comply with the 100% described in the publication
Gloves🧤Rockbros as always the quality is on top. Recommend seller👍
Everything fit in size according to the seller's description, the package is decent! Fast delivery-week!
The gloves are great, they are small, you need to take a bigger size
good
Norm, dress comfortably. Traveled about 50 km in them. Too warm in the heat. The grip is comfortable.
Excellent gloves
Super, fit perfectly
Everything arrived well, according to what I bought🔥
Excellent gloves, what else to say is the same rockbros quality always on top. On the hand they sit tight with dignity, definitely worth their money
If you want to use it when you ride a bike or exercise. It was faster.
Very good product. Arrived in a short time, comfortable and of good quality.
They are very comfortable and look quality
The gloves are of excellent quality. On hand 10 cm. Just the size.
High quality😍Fast shipping😍😍
On hand 8,5 cm size L fit perfectly, 8 will be free.
The gloves are cool! Sewn well, the materials are not bad, they are also suitable in size. Separately thanks to the seller for the gift)
good quality
The gloves arrived, very good size, take a size above, the rest, very good material, and arrived fast.