Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Star Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Functionally good as stated.
Excellent product, it is as mentioned in the ad, I am very satisfied, it is appreciated of good quality, I already tried it, it has very good lighting I recommend it anyway
Good flashlight, flashlight is on one side of the handlebars and control on the other side of the handlebars, control works whenever you want. It's not worth paying extra for control. Prime pedal I noticed a slight gap in the flashlight, second pedal got much stronger, I went to check the 2 screws with clearance, I made the tightness. Third pedal 70km a new clearance, a screw fell and the way was to do this photo service so as not to lose the support.
And an excellent lighthouse!!
Looks very good product. Well made and good material.
I came early. It was bright, easy to assemble.
I like the shipping fast and light fixed way very much. The rear lights are also like a quarter turn method, so it's good to use. I am satisfied.
Great product recommend, battery high durability and good lighting.
Arrived in 15 days. Maringa-Parana-Brazil Great finish, strong light. I recommend it.
Generally not bad. Light White, neutral with a small admixture of greenery. There are a lot of options for fasteners under the Garmin standard. From the remote, you can change the brightness, turn on the strobe and turn off the headlight, you cannot turn on. On a folding bike, the remote only works on the right side of the steering wheel, does not finish off from the left through the bag. I haven't tried it on the Street yet. From left to right: rockbros rhl1500, Fenix bc25r and convoy m21f xhp70.3 4000K (it is understood that the lantern was of a different weight category, but neither S2 nor S21 was at hand).
Flashlight arrived well packed The quality of the light is good is not small Very tight fasteners had to be improved with a file to remove burrs Will install add photo
I received it and it was very quick, congratulations. I can only evaluate the product later, because it arrived unloaded even because I will cycle and try it.
Accidentally used the wrong mount, now I can't get it Actually shines well, multiple modes
Great Lantern, shines well. Came well packed. Heavy, one-piece, no play, the steering wheel screw set
Very good quality, it adapts perfectly to the bicycle and shines very well.
Basic performance Good The light is a bit heavy. No manual for the installation of the Good for the Mold Price
VER GOOD the light is so bright bro
Flashlight top of the line the grade of LED corresponds with what you want (. Problem is only Brazil that put a more expensive taxiing than the products) unfortunately we avoid shopping now and test to see if the battery can take time
Rhl-1000 flashlight excellent arrived fast all working reliability will show time
Excellent quality, everything as promised. One nuance-in the set of the outermost holder, which, including, for fixing the bicycle computer, in one of the parts (bracket type GoPro) there is no hole with a thread. But this is not a problem if you have access to the drilling machine and a pair of taps :-). So he did not lower the grade, the kit is really high-quality.
super light
Excellent quality, remote control, we have two times more expensive and without Wi-Fi. Does not blind the oncoming, a well-thought-out lighting cone. What you need. Fast delivery. I recommend this seller, official representative, this is not the first time to buy rockbros products from him. Satisfied!
I ordered on November 13 and received it on November 28. The products are good, but the corners of the Q 1 box are a little crushed. The light gray plastic bag only contains the product boxes without an air cap. I'm a little sorry about that.
They comply with what they offer very good and less than 15 days
Excellent product, off-the-normal clarity great for night pedals in places with no or little clarity.