Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Star Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is small which makes it a very good size and has good visibility.
A great computer. When starting, he wakes up himself, at the angles he can see just excellent. Of the minuses, the first speed symbol somehow slows down to fill with paint and is paler than the second symbol, not very critical, but a little not pleasant.
I recommend seller and product
Everything corresponds to the description, the four for the fact that you need to poke at the buttons every time to bring the scoreboard out of the standby mode does not come out by itself. Before that I had another bicycle computer with the same functions and it woke up by itself from the rotation of the wheel, immediately saving energy is inconvenient.
Excellent. it works with a bang if set up correctly. Large, informative display, backlight.
Item as described. I recommend the product and seller.
Lovely bike
I received the order quickly, well in advance of the date specified by the seller. The product was very well packaged. Large screen, very easy to set up and use. I am very satisfied with the product. I recommend this seller and this product.
Packed well. Delivered without damage. All modes work.
I received it in great condition. Thank you
Comply. Okay
Installed on the bike everything works, but when driving on bumps, it often turns off and you have to fill all the settings again, in addition, if you do not use the bike for a while, it loses the signal with the speed sensor, you have to unscrew it and screw it back to the spoke starts working. I regretted that I bought it, on another bike I have German-made everything is fine, I decided to save money, it is not for nothing that they say stingy pays twice.
They sent me the packaging because it was so safe. Such a perfect packaging is the first time in Ali. Thank you. I ordered on June 11 and received it on June 20. It took a while.
Thank you!
In Ukraine for 10 days. My daughter's seller. The first odometer is free of charge. Shudder gluchiti. I drive the headlight, I will no longer do it, I will put the bag on the steering wheel, the speed is unostentatious, the robot on the stand 60 cm, with the open-ended steering wheel, non-robbing. Deciding to buy the drone, I'll jump the Yak will be robiti.
I liked this product. 120 kilometers. No complaints
Very good
Very cool speedometer. The seller quickly sent everything to me!) I advise everyone) Among the analogs, I really like this model. So I decided to choose it from this seller)
Well packed, whole and in working condition
The computer came quickly. The one I ordered. Everything works.
It's before use, but it looks good.
ARIVED FAST AND WORKS PERFECTLY. LOVE IT
Goods received in 29 days, packed perfectly, air mattress and more protection, according to the order, took the wired one, took the wireless one before, works well, but the headlight is jamming, and the computer does not turn on, when disabled, the headlight works well. It is possible that the cell on the steering wheel does not allow the computer to work. Checked in work, set everything up without problems, take the circumference from the instructions to it and your weight is also indicated. Seller Thank you!
This is the second bike computer from this company. The first one works great. And the second one got with a defective screen. Some damage to the screen itself, even in the off state. The parcel was packed very well, no external damage.
The computer looks great, of course it will not work until spring) the seller is excellent, makes contact with all questions, I highly recommend.