Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Star Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product, they are the seconds that I buy from the seller since they were very good and he is a good seller. The past lasted me more than a year wearing them every day.
Excellent product, well packed, arrive ahead of time, excellent seller, thank you very much
Second order of the same gloves, cause they are great
Chose according to the size table, a little bit in the fingers are too big, and so in the hand it is comfortable. Look good, well-sewn.
Came right! Very beautiful and good quality.
Excellent Product
very good quality 😃
On the fingers just, in the palm of a little short, in the back.
Complies with the description, looks good material, fit is very good
Item received quickly, very good quality, resistant, I have been wearing them for more than 4 months, they have not moved.
The quality is super!!!! Recommend!!!!
Very good quality, fast. The tactile part of the fingers works. I bought xl and it is perfect for me. Thank you
Very good
Exelent
They are very good material, you feel the quality. I would recommend ordering a larger size to feel as comfortable as possible when driving.
I would give him 5 stars, but he did not bring the key chain that they specify in the ad, the rest of the gloves fit me perfectly.
Good price quality ratio. Falling small. Order one a two sizes larger!
It’s very comfortable. The quality of the material is really good. I would recommend that bikers get this hand gloves.
Fits good. Suitable for warm summer days.
The gloves are good, the quality is level and the size is consistent
Everything is fine, again at any time!
Good product for the price
Good quality, is already the second pair I buy
Hi all guys, the gloves are normal, I recommend the seller.
A little bigger than expected but good material, they are made of eco-leather