Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Star Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great, they fit perfectly on 185 cm.
ok
The pants in size XL match the body shape, but in the padded part, the manufacturer puts less padding, in addition, during riding on a spinning bike, the padded part constantly moves to the right side, which is a very uncomfortable feeling.
Excellent
High quality product, the 5th I bought from X Tiger brand
It fits perfect
Saw X-TIGER goods from many bike goods. Ordered. Excellent quality, satisfied with the purchase.
Arrived well as the announcement.
I bought these shorts twice, I chose the size. I ordered 4XL for the first time, because before I took a set of shorts + jersey and everything fit perfectly. Maybe these shorts with a special pattern, but 4XL hoodie, do not fit, I had to order a size smaller than 3XL, I ride in them, but still a little free, and I did not dare to take 2XL, because they become much shorter together in fullness. Shorts are excellent in material, functionality, but the pattern is not entirely successful or for large necks and the fifth point.
195 height, 110 weight, fit, it is excellent
Recommend, very good
Super shorts. Good gel inserts.
The material is good! The diaper is of high quality and go to bed right away... "M" fit perfectly for my height 175, weight 70 kg. After receiving and trying on, I immediately ordered another one. I hope it comes in the same quality...
XXxl and are smaller than previous I ordened.
A very good product, holding status, should take a little larger.
Very comfortable
I ordered these pants a little too big and had to send them back, to the fabric and shape seemed fine to me.
The product I have not received you, the deadline expired, I requested the refund, the seller replied and I deposit it.
I am very satisfied
Quality nice. Is the second I buy size M 1.70 height and weight 71 kilos
Good quality.
Good quality, take 3 sizes larger for us measurements.
Great shorts, for longhand is the best
Small size. Order much larger. I usually wear medium in magnitude US. I ordered L for short and the size is good. I ordered L for the cuissard and it's too small. I need XL for this model. It makes a gift for my wife. Fabrics, seams and the cushion are of good quality. I recommended XL.
Product of great quality. Very satisfied.