Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Star Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ecelent fast delivery
Works great
Really fast delivery, mist express! Excellent at first glance echo sounder, the quality of the materials is pleasing, the plastic rubber is all very worthy. I don't know how it will work, I need to check on the reservoir, taking into account that it is not an expensive echo sounder I think that the wow effect from it should not be expected. In general, excellent, and there time will tell what it is.
Won for a cent. Normal device.
The delivery is fast, by courier. Thank you. The product is as described, the package is set-off, the product is intact. Five points.
Took PVC for the 2600 for the boat. The depth shows +/- 0.2 m at Min. Feeling., I did not check at great depths. It is doubtful to identify fish with such a echo sounder, but apparently it is possible. Done soundly, the operation is simple, delivered quickly.
I haven't tested it right yet
Everything came thank you
Arrived fast, running perfect, now it's twsar at the dam
Tres well protect on the way it is still just to test it
I'm thrilled. Makes a solid impression. So far only tried demo mode. Exactly what I wanted as a beginner. Simple handling and operation. Manual also in German????????????
Came as soon as possible thank you very much
All right! Worth it!
I received it in short. I came to my health, I did not test, I will comment again after testing.
Good product, as described. thank you seller!
The echo sounder took a friend, he liked everything.
Item received all thank you recommend
I received the order in one piece, packed perfectly. Turned on everything works. It is not yet possible to check as intended. After testing, I will definitely add the review. I hope everything will be fine. Thank you.
Came in the ordered configuration, without damage. After installing the batteries, turned on normally. How it will show itself in work, I will find out in the spring and unsubscribe.
It was delayed to get to my house for 10 days so happy, just need to taste it in the water.
I recommend super fast shipment. Honest seller
All works
I like it well packed in glued everything works as I go fishing I will check in the case thanks to the seller I recommend
I'm sorry for the weather, I don't give you even a robot
Everything works, delivery by mail for two days, in the bucket I did not show correctly, but all the settings work, I took a prank myself, as a fan of a discount for 2800. If there are extra 3 K, then take it, there will be something to play with while fishing.