Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Star Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very high quality
Perfect
The backpack looks good but the blue color is a pale hue, have it in stitchup
a little smaller than I thought but really good otherwise!
It is a great backpack, it is durable, good color and many bags. Ideal for a student or save things of value
i love it, has a heap of space, seperated space for an ipad, small laptop, and internal front pouch... looks great quality
Item as described. Size fits the stretch. Compared with his old backpack, the size seems to be the one ordered, but fits one and a half times more.
Amazing, really what I expected. As seen in the photo and even better.
Very fast shipping and atractive price , for less thank 24 EUR quality is very good, recommend the seller
The product has a great quality, to be perfect it would only need to be a little bigger.
Take a second time enough for 3 years of everyday use. The quality is very good
The backpack is excellent
Super
I really liked the product and the quality.
Very beautiful, convenient and useful. Lots of delicious. Their Queen
Dude, it's made of cloth.
It’s really good quality and size, I will have to clean it because the straps have gotten specks all over it but I definitely recommend it, fast shipping too.
Cool backpack, a bunch of cool pockets. The truth is it a little too small for me
Great product, all-100 quality!!!
Quality
To St. Petersburg., 13 days. The backpack is great. Made very well. The fabric is thick, the zippers are strong, the fittings are good. There are pockets inside. Nice, and modern appearance. The only thing is-the size is the same as my Croppa backpack, but in fact it is smaller. But not critical. In general, it still fits. Satisfied with the purchase. I recommend it.
Normal backpack but small. Inside only one compartment. I took it under a laptop, my 15.6 of duymes barely climbed in height, in the description as much as 17 inches is declared, complete nonsense, will stick out outside, the top will not tighten. There is nothing beyond the original, ordinary. The quality is not bad, but in my opinion the price is too high, the Red Price is 1500 R. Took a tactical backpack by the 2600, this one next to it just sucks.
Great backpack, there is so black, I have been walking with it for a long time, durable, everything is fine. A little need to get used to the fasteners, but in principle everything is fine. Color matches. There are many such backpacks. But you have to take it from this seller. The canvas is thick and durable and the straps are durable and the drawstring is thick. Took from another seller, the quality is not that. The canvas is thinner, the belts are too, and the lock has already broken. These backpacks are the best! Thank you seller for the quality product!
The backpack is just a bomb! Price quality is super. Color as the seller's photo. Delivery early. I'll take another one. The seller Thank you. I recommend it unambiguously.
Good backpack.