Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Star Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The backpack is very beautiful, I give it to my daughter and she really liked it.
The color is really bland compared to the photos... Delivery has summer very complicated, no one summer able to give me the deposit withdrawal codes.
This mocha model is, for me, the ideal. It is the fifth that I buy, not from this seller because on previous occasions it was not there, but I already say that the model that has been accompanying me since 2010 has all the pockets and holes that I need in a very reasonable size. It is for urban use as it weighs too much for hiking or mountaineering, but on an excursion it gets you out of trouble
I order 3 times already, until that moment everything was fine, but this time they sent a backpack with mold, it all stank of it. Ordered for another person. Washing is not difficult, but this attitude is repulsive. Otherwise great backpack, as always. Put a keychain as a gift
Great👍Backpack🎒Single buttons🔆On magnets you need to sew on securely.... Connect skin together🤲Otherwise everything🤦♀What😉There is a fall out in it🤙👀🤔? For sure😐😎👈So generally the backpack is super👍Take a picture later👉✈️
Mega!!!
Very good quality.
I only love that the green color looks really Coffee, quality material and very cute design
Excellent
Thick thick fabric, just super!!!
Super beautiful even better than on the site !!! It looks robust and good quality .... Arrived with 4 days in advance so very satisfied!!
Very nice bag delivery before time product very nice and reliable
Perfect, exactly as I expected.
This bag is just amazing and it makes it great
Good backpack, durable, 30 kg can easily withstand
I prefer biger
I expected it to be a little bigger but it looks very good quality and the material was as expected, and they met the delivery time
Of good material not very large but the space is good,
It arrived very quickly. The bag is made of strong material, the seams are nice, the zipper needs to be soaped up a bit to make it easier to move. I ordered army green, but the bag is more brown, maybe khaki. But it has a nice color. I am pleased. Perfect for hiking. .................. Nagyon gyorsan megérkezett. A táska erős anyagból van, a varrások szépek, a zippárat kicsit be kell szappanozni, hogy könnyebben mozogjon. Katonai zöldet rendeltem, de a táska inkább barna, talán khaki. De szép színe van. Meg vagyok elégedve. Túrázáshoz tökéletesen megfelel.
A great backpack. On the back sits like it's part of me. The best backpack in my life🤩😍
Very good product I really liked Have metal zipper Various pockets on the outside and inside
Wonderful, not a big backpack. Space for a laptop is not enough. Arrived well packed. At first there was a smell, a day later, everything went away.
Very practical backpack, beautiful and well made.
X Good material, fittings... Size, it is difficult to understand from the description, I would take a little larger size, but come on, this one will also fit like a handbag...😀But side pockets,... Medium-sized hand, two or three fingers in the opening, only... Uncomfortable..., which is why I lowered the grade...
Good quality, fast delivery.