Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Star Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The tennis is very light and comfortable. My number here in Brazil is 41, I bought 43 and it was great.
They look good material, I liked them, the sole too light as sandals but the light ones I am Number 8 foot 28 cm were perfect in size, I always 8.5 what is recommended this time it was very good, I recommend the product they told me 185 Mexican pesos
Great product, a lot of quality for the price paid
love the fit and looks....
Very cool shoes. comfortable.
great buy! super light weight. look good. feel and fit good. could use a little more arch support. will probably by another pair.
I love it
Super price quality ratio and in addition the delivery is fast and efficient. No regrets for my purchase👍👌
I really liked it. It is very light and comfortable. However I bought the exact size of the table in relation to the measurement of the size of the foot, because my foot is wider (wide) it would be better to have bought a larger number. 43 shoes in Brazil, I bought a European size 44, I should have gone to 45 or even 46, but because I have a very wide foot and prefer to wear a looser shoe. Remembering, this fit and I can use it, it is very fair and it does not hurt me. But I suggest you buy 1 or 2 number bigger than you pants. Mo more, good buy. I intend to buy again.
This shoe is less expensive. It arrived in time and looked exactly as seen on picture .. so happy with my purchase
High quality shoes. IMO size chart is a bit off, but I had an inclination that this may be the case. My shoes fit perfectly. I ordered size 42, normally I’m a size 10 men’s US. These fit very good!