Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Star Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Successful model, comfortable, comfortable. The product meets the declared characteristics. Fast delivery in a week, excellent quality. Sociable, polite seller added insoles as a gift. Satisfied with the purchase, recommended.
Beautiful quality sneakers. Pleasantly surprised. The seller also sent insoles on request. I took size 44 although I wear 43. Came up just right. Thank you!!!
Sent some other sneakers, the seller agrees to return 5 bucks
I take the second such with a gap of a couple of years. And the model is still on sale!! It's cool! Huge thanks.
The quality is high, this is not the first time I order. For two seasons, without taking off, you can continue to post, but for such a price you can take new ones
Good sneakers, after branded nakes and riboks seem heavy, otherwise everything is good, comfortable enough.
Thank you very much seller, everything arrived on time. As an order.
They look very strong, something big for me taste, they feel comfortable and well worked, I think the dimensions are quite close to what is mentioned in their advertising, now to test them and hope they last long enough. From sight they look quite good although they have shiny plastics that take away elegance, I would make them less bright and softer to the touch. Without more to enjoy them
Received quickly, good quality, sole suitable for tennis practice, good maintenance, this is my 4th purchase of Bona for the whole family. Top price-quality ratio
Super croivki, double-called, taking 43 by 27 cm. I recommend Rosmir in Rosmir, I recommend it, my 2 sneakers.
The goods are welcome in the hour. Such models, I mean, I did not buzz in appearance and sell me over the top. Hanging not biryuzovi, but Zhovti. Whisle fienos, choloviku and so. My uncle for the garlic. I'm buying a seller, and I'm buying a shop
Cool sneakers, recommend! At the request, branded insoles were put as a gift.
8 years I prefer only sneakers of this brand. Decided to order two pairs of sneakers from this seller! Great sneakers, the size is the same, the store is great! Delivery to Almaty 30 days, packed too well! I advise this seller, I will order more winter!
Very good reception well protected 10/10🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰
Good quality recommend
Delivery to Minsk for 14 days, the sneakers are excellent, hard, the sole is non-slip on the tiles, with a foot length of 29,8 cm, took the size of the 10.5, sat well, the seller put the anatomical insoles on request
The size is the same clearly, not small, size in size. The quality for your money is excellent
I like the shoes, the quality is excellent, spring and autumn, even for a warm winter will do, not very light, but it suits me, I asked the seller to put extra shoes, thank you not refused, I recommend the seller
Super on the Shuzi whiglyad. Rozmir vidpovidam declared. Delivery is Tizjen, I'm in Shotsi. Egg on the leap region. The smell of the glue I got.
Delivered to Moscow in 10 days. I have already purchased the fifth pair of different bona models. In addition to the anatomic insoles from the factory, the seller put another pair of insoles at my request, this is generous! With coupon and discounts came out 1900r. For the Fall Sale, I will definitely visit your store again. Good luck in your business dear friend!
Great product.
Super advise
Super, shoes are always on top!!! Size 42, took 43 came out a little with a margin. The leg is comfortable.
Super quality shoe with good foot hold, the size fits well and delivery TOP💎
1 My Bona shoe purchase. They look like solid workmanship. I took the color gray gray. I wear EU 42, but after the description and feedback I took the number 1 larger = 43 and they fit. I recommend. In the middle of the shoes were the insoles for Bona shoes. Packaging shoes large bubble air. Please give me a thumbs for the pictures. Please😉