Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Star Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They made the mat great! Everything is as in the description on the site! And the color and length matches! Mouth inflates-there's no valve here! Recommend!
Everything ok... Recommended 100%
Good seller, good product, I recommend product according to the description
Very good, I like the quality, it came quickly a couple of weeks, I checked it, it's okay, it won't go down, it's okay
It's so good, really! Thank you so much ^ ^!!
comodo
The order came quickly enough. The carimatka is good for its money. For lovers of outdoor recreation, the very thing.
It is quite comfortable more than it seems does not compare with a mattress but if you do not have space it comes very well it looks good quality fast shipping
The product is beautiful, but the seller made a mistake while uploading photos. I bought it padded but came without a pillow. Be careful when taking.
Fast delivery. Very satisfied with the quality. The pump works well and inflates very quickly. The pillow must be inflated with an additional mouth.
A monster mattress. Inflate the pillow and the particle is stronger. Raju before purchase. Shvidka shipping
Well package
Class mattress. I overcame the inflators, I think I will be very handy in nature. Z Photo spivpadt. Delivery 3 MEast to Kiev.
All great thank you very much
Excellent quality, arrived in 4 days
Everything is as described, the delivery is fast, the quality is good, after pumping it lasted more than a day, the only built-in pump does not really work, I had to pump it by hand, in general I am satisfied with the order, I recommend the seller and the product.
Having arrived shvidko, everything was walled up, a number of garnias, a Vagu one hundred kg of good, a nemaet of a set (in the next Buli a couple of latki and glue) ale, yak show practice, keelback to the first descent, remonivatikh sensu nemaat
Chudovy goods, Yakikis for delivery in Ukrainian goods-30 dib. t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t I take all the Yak in the photo for more than a second time
The product is great, I don't know why it is 183-185 cm in the description and in the reviews. With my height 187 I fit completely, the length of the product feels 195-200 cm. 4 stars were delivered only for the fact that the goods came to the wrong point of issue that I indicated but to the other end of the city
A monster product, all for Cherry goods delivery in Ukrainian. I will be more blush
Normal mat, only rustled. Sizes match.
To be punished by shvidko, ale Tilki basic obʼom, a pillow of demand to inflate. On the height of the 188 to walk. The money is small, the brother's demand is 10 cm.
Perfect what I wanted, only eight days in Italy product robust anti-cloth fabric, a bit low as a mattress but fine was what I needed, little bulky but robust, good seller I will buy again.
Excellent product, good quality, easy to use and ideal size!
Product of excellent quality.