Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Star Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
To take it on the side, taking it away. In the like Bic to live without preparing to give sumuvati. Ale etiquette deposits with Chinese
To be punished with your feet with your hands, thin, on the back of the norm to lie for a Vaga, and on the side there is a pidlog. It is true to vidkladati. Ale for such Penny brothers.
The material is of good quality, very compact and light for the size, includes a TPU repair patch, recommended product
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The mattress is normal, order and tonquaty. In the tent pide, and from the spati into the house, it's a rustle matter. Taggant is unfano. All good, Krim Russian!
Beautiful. Wish it had a foot pump. Also arrive with repair patches. Very Satisfied.
Not inflated yet because of bad weather, but it seems good quality. Very compact and lightweight. Top buy, top seller.
Product as described
The product Yak in the seller's photo. Juge shvidko and prickly pidgotuvati mattress to vicoristanna. For the periodical vikoristannya pidyde.
Chudovy mattress, Shwidka delivery. I recommend❤️
Excellent product, good size, no problem someone tall can sleep in one of these, perfect for camping
Order arrived in 8 days The product meets the characteristics The material is very resistant to prevent puncture Good price ratio
Modern karimat, good trimaa Vaga, 96 kg to the ground, do not squeeze, spati on a Noma comfortable, for nature
Thank you I recommend it
Just plain nice
Delivery shvidka, close to two types. I will write down, I will use it. I'm going to serve the dovgo.
On the end of the shvidko they pared off the side, the daughter of the seller, all the bistro and good. The mattress is class, light, at the vicoristani and juge of simple)))) to walk for the vikorstannya at home, so on nature)))
Everything is as described, only they have carimates, where separately compartment the pillow and the pump built in separately. I came where to inflate the pillow and the whole carimat, through 1 valve
Thank you... The package📦Arrived safe and sound .. it is very good. I recommend it
order arrived fast and completely
Very good product, met my expectations, it is very low but it isolates you well from the ground, easy to inflate with your mouth, very practical to carry in your bag
The slovenny was delivered to the Duge of shvidko, to the viglyad it was not good. Pump for inflating bed, mattress in pump and thin
Good seller, good product, I recommend it, product according to the description
The mattress almost corresponds to the photo, it took a little more than two weeks. The pillow was inflated separately, it is not connected with the sleeping place, respectively, the built-in pump is not inflated. I used it in nature, sleeping much more comfortable than on the karimat, but in the colder season, it is imperative to cover the karimat.
Not really what I expected to receive. Add was unclear. I ordered 2 with the intention to connect them since the add Showed that it was possible...but upon receiving it Showed it wasn't possible.