Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Star Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping, it would be necessary to test the effectiveness of the product. Thank you
Good rubber. As described. The quality is excellent. Recommend! The delivery is fast! The seller is great.
Very thin and when stretching it seems like a chewing gum very bad experience with quality.
Good quality. Stretch well and helps workout
Very good resistance bands and very strong.I tried them both. Everything is o k
Latex is very soft, much plus pleasant than conventional tenasers. It is also plus resistant and flexible.
My daughter for the seller, I'm good and everything came to the question!)
shipped in a good condition I was wondering how it came not broken since the packaging was only a thin plastic layer
Thanks to the Store for fast delivery and good quality of Resistance Bands. Can't wait my workout time with one of them.
The product is as described. I will subscribe to the use. I recommend the seller.
Very good and effective and the quality is perfect If you are interested in shopping in AliExpress and without a bank card The acherilipg online page provides that Hi there.????
It will do the job and I love the price, and colour.
It's great, it's fast
good quality, fast delivery, recommendation!
Do not stink
Ready for rough use
The rubber is normal, the same, but only a different color (purple, black, red) I use the year.
Good product. Thank you.
Latex in the elastic minimum. Stretches badly. Bought two identical ones. One used once, eventually became 20 cm longer. Unlike the new one. For classes is not suitable.
19 days to Ukraine. Take it and wake up strong and beautiful)) will be healthy! The sky is peaceful to you!
It is hard, it is wide, for paverliphteriv khiba Sho. I recommend the seller, I know Yogo dad, garni men!
I take it not for the first time, from overload, choose the correct loads may burst.
Two weeks delivery to Ukraine. Item as described. Was sticky and stink. Washed and treated with talcum powder-it helped. As I received, I pulled hard all evening-it didn't work out))) I recommend! Pitching and phytonyaspers are good purchases for you. All peace and good!
Good quality resistance bands for home training.
Congratulate the seller, excellent product quality and arrived 20 days before the scheduled date!