Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnโt include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Star Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product, I have already bought some bands more than other pesos and they are quite good, you can buy without problem I recommend them. The arrival was quick
Very good, it serves to train, heat and stretch very well and the variety of weights it offers you is very good, apart from my dog and my volleyball love it
The item is according to the description and the photo and the delivery is fast enough.
I made it out for 10 days of special press. A Spander of non-infallible without trishins and poskogzhen. The reason for bringing the declared heavy demand is less, the people are more likely than the force of the tension is already very good. Will be crazy for home Trenuvan, and in the year you can switch to the big sprander.
It's great. Durable and same as in the picture. I would recommend it
Quite useful but with less resistance than you say you have, take that into account when buying
Products is very accurate, fits product as promoted
One came to me in the form of a whistle, but it is reportable and very thick.
5 days Super fast delivery. High quality product
happy with the product.
I am very satisfied, the product is as described, it looks solid. Thank you very much to the seller. I'm going to test it ๐ช
The rubber came for two different types, it is good, I recommend it
Looks great, see how long it lasts, of course for the price it is worth it
Excellent. Strong and useful
Good product
Fast delivery. Slightly disappointed by the material of the elastic.
eccellente
I want to leave my words true on that I am very pleased that AliExpress provide products of qualities .. Arrive very fast everyone I bought so I keep buying a lot here on AliExpress๐ค ๐๐๐ฆ ๐๐
The post-school went to the Ukraine even more than shvidko, for one day and one day. On the first gaze rubber garnoi, budemo teduvati in our gym
Is already the second time I buy, because I use a lot for my work, I recommend, very good quality
Fast delivery, excellent quality
Delivery is fast (meest operator), satisfied with the product quality.
Came out perfect ๐๐พ
Product as described width and thickness uniform length also matches
Good price quality ratio.