Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Star Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellen quality and service. I recommend
Great backpack. Perfect for a 15.6 laptop." Double zipper, excellent quality. Delivery to Germany 10 days
Excellent quality backpack 100% guaranteed. I am a woman, I am 170 cm and I weigh 46 kg, it suits me excellent. It is very comfortable and fits everything. Feels light even if it has a lot of weight.
Durable fabric, reliable tailoring, good zippers, thoughtful design. Looks just super! Pockets are comfortable and enough for everyone. The laptop department is protected and quite voluminous. Webbing, Buckles are reliable. Now about the cons. The backpack is quite heavy, clearly they did not try to lighten it. The main zipper seeps-the dog clings to the internal valve, see. Photo. This is after several lightning uses. In this place, the fabric is already damaged, and after a while it will be seriously disheveled. To be honest, the backpack is so cool that the hand does not rise to take off the star.
The riupsak is super quality, everything works clearly, 3 patents, material, stitching, and the packaging is just a Clas (ziper bag, puff bag and the backpack itself inside) as a gift code lock, the protection is conditional of course, but on the move it is already more difficult to open. I definitely recommend the seller!
Delivered in 3 days. Already the fifth backpack of this brand. The old backpack is already running out of warranty, and it is lifelong. Wore it almost every day, with an industrial laptop for at least 8 years and it got a little frayed, lightning began to fail, pictured on the right. Bought a new one to replace the old one. Excellent quality, many pockets, comfortable, sturdy backpack. Solid five to the manufacturer!
Proven brand, I buy the third backpack of this company. I also bought a bag for my belt. I buy this backpack model for the second time, after 4 years of use I decided to update the model. The support service promptly answers all questions.
I liked the backpack very much, came very quickly, packed with quality. Took the upgrade version, very satisfied, a bunch of pockets, roomy, durable. Thank you seller, highly recommended!
The backpack is of good quality, stitching, material, locks are all super, pleases the USB port. The volume actually replaces the average suitcase. The delivery is fast, I recommend the seller, good sales!
All good time of day. Good backpack. Took it as a gift.
Everything is as described, price quality is high, delivery from Russia Plus Minus 4-5 days.
Great and roomy backpack with a bunch of different compartments. 3 years passed with the past, one lightning broke, a new one was sent to replace them. Changed due to the fact that he was tired and was too small for my needs. I recommend to purchase.
Perfect! The best backpack I ever had, square, does not change the shape according to which it is inside. I looked for several backpacks, including the brand itself, and I don't regret choosing that one.
Was well packed, lock as a gift. Well and works well.
At first the size seemed too big. But then I fitted the webbing, it was all right Quality is good, very happy
I'm very satisfied, thanks
Backpack, super, large (roomy), neatly sewn, thread does not stick out anywhere, the fabric is dense. Thank you very much!
A very good backpack Was the second I bought, the previous one lasted almost 6 years of use by my son from high school until the beginning of college Is also very showy and with good finishes Not the cheapest but see the price
Great backpack, I suggest you buy????Delivered to Vladivostok in a week????
Recived Accurate Product as mentioned, 100 percent recommended, Delivered before the mentioned date Thanks
I recently purchased both the backpack and satchel from AliExpress, and I must say, I'm thoroughly impressed. The quality of both items exceeded my expectations. The backpack is of exceptional quality, with sturdy materials and expert craftsmanship. It's evident that it's built to last. One of the standout features is the abundance of pockets, which make organizing my belongings a breeze. From designated compartments for my laptop to smaller pockets for pens and keys, everything has its place The satchel, while more compact, still offers ample storage space and is perfect for days when I don't need to carry as much. Its sleek design adds a touch of professionalism Both items arrived promptly, well-packaged, and exactly as described by the seller. I'm incredibly satisfied with my purchase and would highly recommend these products to anyone in need of a reliable backpack and satchel combo five stars for both the quality of the products and the excellent service provided by the seller
The quality is excellent, it looks more voluminous in the photo
Backpack with USB cord and lock. Rosmiri: 31x17x47 cm, I'm 30 L, I can put it in my Bagato: normal laptop, books, A4 folders, charging, paveri, stationery and document, Bo! For all okremi vidylennya and Kupa Kishen, Navid 2 potamni on Spini T. It's very bad, yakshcho take your backpack on the road Chi подорож! 2 Great viddylennnya, Mecha Mai vidsiki for the stationery and the village for the city, great for 2, PID note. More look in TG aliolesia For whose USB? The essence of this: a cord in a backpack, a power bank in a laptop, a power bank in a laptop, a port for a cord with a phone. Pratsyu! Such as for special accessories. H and a lock with a code, on zchepiti sores. Without Code, Yogo is not vidkriti) The backpack is waterproof, it can be seen on the video. Put it on the plank, the rivers in the new dry! The back is orthopedic, the Bulo's head is miserably worn, the harnesses are stronger than nadiyin, but not just sew on, but a part of the backpack. In is clearly wartut your own pennies)
Great backpack. As always the quality is at the height. No protruding threads, etc. The material is dense with impregnation from moisture. The cord supports fast charging.
Bag of very good quality, corresponds in every way to the description of the announcement, received in France in 10 days.