Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Star Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's a little smaller than I thought. See when choosing a size. -> 179cm 68kg, but small I think the product is okay, but I don't like it.
A proven backpack. Quality top
a little on the small side to be considered XL for a new zealand male. but great product overall! would recommend. too many shipping updates.
Very good quality
Perfecto
Nice running vest very light and comfortable highly recommended
Delivery to Moscow time 9 days. Externally I liked the backpack very much, light, many pockets. I haven't checked in the case yet. I ordered bottles separately.
Item as described (apart size, do not hesitate to take a size above.)
Having made it out in Ukraine in 10 days!
The goods arrived quickly. Now wait for the zaberg
Great backpack. Although the capacity was expected by others. It's good that I already had bottles with a long nipple. They are more convenient today already tested. Ran 30 km, the flight is normal. Took the wild trail under Dagestan. Well and to use in the future.
Excellent item, very good quality, shipping was very fast, arrived in 10 days Super good attention from the seller, I was wrong with the size and before making the shipment I asked them to send me a bigger size and so I arrived as I ordered them, I look super good I recommend them totally????
Vert good quality, little bit small, if you have to figure out between M/L or largger size, take lagger.
The product arrived well, even if I do. Take the measurement of the chest and it gave me to order a size M/L when measuring it I am very small and tight. I will not be able to use it, and to make a return or a change to send the product to China is very expensive. I must keep it and solve to buy a larger one. Recommendation for those who are going to buy: order a size larger than the measurements that appear in the size suggestions. About Shipping arrived early????????
Good
All the products of this brand fascinate me for their quality and price.
Product of excellent quality.
Buy this backpack along with the C9116 and the second has better materials and finishes, you can see that they have evolved. I like the C9116 much more but the C962.
The price is some, but the product is great ^ ^
Everything perfect.