Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Star Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent
Great binoculars
Arrived very fast and protected. I bought it here because of the pick-up point. The binocular is very good quality price. Competes with others of 70 or 80 euros. This brand always gives a lot at a good cost. The finish and the focus threads and diopters are going very well. Recommended for gift to child.
Attentive, committed and honest seller. Product arrived fast. Exceeded expectations. I indicate and recommend. Five stars is little!!!!
Binoculars of excellent quality! Clear picture! Quality housing! Take no regrets! Seller 5 +
🔥🔥🔥🤝👍
The delivery is fast. The picture is clear.
For its price norms.
Very good
Super quality!
Good product, I tested them and really good, light and very good resolution
I don't know how to configure
I found the binoculars very good for bird watching, I recommend!
Beast
I liked the great binoculars
Excellent binoculars. fast delivery. recommend seller and binoculars.
Good binoculars, it hits the distance perfectly, but the clarity is not enough. Money is worth its worth. He shot the star for an unsensitive picture.
I liked it. I bought a promotion 2024 in March for 1207 rubles with a promotional code
Is it only free!!????????????
Very not even bad binoculars!
The price/quality ratio is very high. The picture is pleasant, clear and bright to about the 70% field at the level of the 8x30 Comz binoculars. 10.1x increase in test. In the description, the glass is vk7, but the shape of the exit pupil is round, like in VAK 4 and the picture is clear with good color reproduction. Rubber plastic body, glue lenses. Inside is clean. Glare present, but do not dominate.
It is not dramatic. Just then,
Compared it to our 10-50 golden eagle. So, the Chinese increases better, but loses in clarity. I don't know all the correct terms, but somehow like this. In any case, I did not regret the purchase.
Binoculars with a cost of 60,000 won!!
Cool binoculars! Take it, you will not regret it!!!